Our suite of service solutions allow you to outsource the capturing of credit card information and minimize your exposure to the PCI-DSS scope when taking payments over the phone.
Sign up for your free trial via AWS Marketplace and start securely processing cardholder data in less than an hour.
Remove your contact center environment from PCI DSS scope.
Capture card details to process payment or tokenize the card for future billing.
Reduce the risk of accepting card payments over the phone.
Avoid payment vendor lock- in.
Minimize time the customer spends on the phone, being transferred between parties.
Allow operator to assist with the payment by guiding them through the entire process.
Eliminate the risk of customer's credit card data being overheard by bystanders when reading it out loud or written down by call centre agent.
No need to pause call recording to accept payment.
Complete solution as-a-service that gives you all the power and flexibility of the cloud.
Easily integrates with your business systems and processes, works with your current payments provider.
Quick and easy deployment.
Simple per-transaction pricing model.
SequenceShift's integration with cloud based contact center, Amazon Connect, removes your environment from the PCI-DSS scope; allowing you to reduce instances of fraud while optimizing your customers journey. The Payline solution is payment vendor independent and is available globally.
SequenceShift technical documentation is available when you sign up for a test facility via AWS Marketplace. Access the documentation and start taking secure agent-assisted contact center payments here.
The agent has full control over the payment process. The customer uses their keypad to enter their card number and CVV while maintaining voice communication with the agent. The sensitive data is never heard or seen by the agent and it does not end up on the recording, allowing you to record the full conversation.
Start taking PCI-DSS compliant payments in minutes when you sign up via AWS Marketplace.
Built entirely on the AWS Cloud, the Secure Payment Assistant by SequenceShift has been designed to assist with entering credit card details for those who cannot use the keypad on their device.
Call agents simply advise customers they will be transferred over to the Secure Payment Assistant to verbally supply their data. When finished, the data is then entered securely by the Assistant before the customer is returned to the agent line. Should the customer experience any problems during the bot interaction they just say ‘return to agent’ and the Assistant automated system will return them to the agent line.
The customer's details are then able to be captured and presented to the agent in a secure form to be processed in real-time, immediately confirming the payment. Secure Payment Assistant by SequenceShift enables the businesses using Amazon Connect to maintain PCI compliance even if the customer is providing their cardholder data verbally.
Secure Payments IVR removes your environment from PCI-DSS scope when your customers make self-service payments over the phone. Captured payment information gets encrypted, sent via SequenceShift to your preferred payment provider. You remain in full control of the IVR flow. Access the best of both worlds; the ultimate in flexibility and power from Amazon Connect and industry grade PCI-DSS security from Secure Payments IVR by SequenceShift.
Secure Payments IVR technical documentation is available when you sign up for a test facility via AWS Marketplace. Access the documentation and start taking secure self-service payments with Amazon Connect here.
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